Clear rules for cancelling a Business plan

1. Subscription periods

Business is available as a monthly or yearly subscription. The checkout page shows the price, taxes, billing period and renewal date before you confirm payment.

2. Cancelling

You may cancel from billing in the dashboard or by contacting alex@inviapp.com. Cancellation stops the next renewal; it does not immediately remove paid access. Business features continue until the end of the period already paid for.

3. Refunds

Fees already charged are generally non-refundable because service remains available through the paid period. We may provide a refund or account credit where required by law, where a duplicate charge occurred, or where InviApp made a verified billing error.

Before granting a discretionary refund, we may consider service usage, timing, prior refunds and the circumstances of the request.

4. Payment by invoice

Approved Business customers may pay by bank-transfer invoice. The standard payment term is 14 days unless the invoice states otherwise. Cancelling does not void a valid invoice for a subscription period that has already begun.

Promotional codes and free periods apply only when accepted at checkout and are governed by any conditions displayed with the offer.

5. Failed payment and renewal

If renewal payment fails, we may retry payment and notify the account owner. Business access may be limited after a reasonable payment-recovery period. Event data is not immediately deleted when paid access ends.

6. Consumer rights

Mandatory consumer rights, including any applicable withdrawal right, are not limited by this policy. If you ask for immediate delivery of digital services, local law may affect a withdrawal right once performance begins.

7. Requesting help

Send billing and refund requests to alex@inviapp.com with the account email and invoice or payment reference. Do not send full card details.